Return Policy

Thank you for shopping with CatwalkHeel. We want you to be completely satisfied with your purchase. If you are not entirely happy with your purchase, we're here to help.

Returns

1. Eligibility for Returns:

   • You have 7 days to return an item from the date you received it.
   • To be eligible for a return, your item must be unused and in the same condition that you received it.
   • Your item must be in the original packaging.
   • You must provide a receipt or proof of purchase.

2. Non-returnable Items:

   • Gift cards
   • Customized or personalized items
   • Items marked as final sale

Return Process

1. Request a Return:

   • Contact our customer service team at info@catwalkheel.com to request a return authorization.
   • Provide your order number and details about the product you wish to return.

2. Prepare Your Return:

   • Pack the item securely in its original packaging, including all paperwork, parts, and accessories.
   • Attach the return label provided by our customer service team.

3. Shipping:

   • You will be responsible for paying for your own shipping costs for returning your item.
   • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

1. Processing Your Refund:

   • Once we receive your item, we will inspect it and notify you that we have received your returned item.
   • We will immediately notify you of the status of your refund after inspecting the item.

2. Refund Approval:

   • If your return is approved, we will initiate a refund to your original method of payment.
   • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

1. Eligibility for Exchanges:
   • We only replace items if they are defective or damaged.
   • If you need to exchange an item for the same item, contact us at info@catwalkheel.com